Closeout Support

CLOSEOUT SUPPORT

Say hello to faster turnaround times, lower associated costs (return visits, administrative burden, etc.) and higher first-time acceptance rates. You give us your raw photos and files; we give you a customer-ready COP.

It’s that simple.

Everything your team needs to close projects quickly and accurately

ONTEL’s Closeout Support services provide coverage across all major carriers and project-types, and are designed to ensure you successfully close your projects punch free and in real-time. We bring order to the chaos of getting your data in and out of the field effectively and can accommodate any type of customer documentation or format.

It’s All About The Details

When we say “closeout support” we mean full spectrum support for your field and back-office teams that goes beyond just the software.

We offer a truly comprehensive solution for closeout success.

This is not just a platform for you to capture your data.

We also supply the project experts, quality assurance, and live support necessary to ensure you leave site punch-free.

We don’t just apply a one-size-fits-all checklist.

Requirements for your crews are SOW-specific on every site and align directly with the RF design & construction documents.

We’re not just providing you with a generic pdf of your closeout photos.

We take the time to understand your customer’s desired format and documentation, then complete it all on your behalf (and help you upload it where it needs to go).

A PROCESS DESIGNED TO HELP

We provide a highly structured process and a fully administrated software environment that helps keep everyone on the right track.

(GC)

Provides site documents and schedule to Ontel.

<1 Week from CX-Start

(Ontel)

Sets up site in Swift with SOW-based site requirements and photo list.

Pre-Construction

(GC)

Crew captures photos live and submits raw files / testing in Swift.

Pre-Construction

(Ontel)

Completes Live Review with crew to prevent any potential punch items / issues.

During Construction

(Ontel)

Generates Final COP and all necessary customer documentation.

Post Construction

(GC)

Site CM accepts Final COP and can forward to customer.

<1 Day from CX-Complete

(Ontel)

Shares performance data over time to ensure
continuous improvement!

Ongoing >>

IMPROVE YOUR TURNAROUND TIMES.

IMPRESS YOUR CUSTOMERS.

Receive a customer-ready COP for your projects on the same day as CX-Complete.

*View of actual QA Review

*View of actual asset workflow

Support for all project stakeholders in one place.

In addition to base customer and market-specific requirements, you can have dedicated tasks for:

ALWAYS BE CLOSING

No other company focuses on the closeout package like we do.

Our work for you doesn’t stop until every item necessary for invoice acceptance is submitted and approved by the customer. Our specialization and software will help you:

Prevent return visits and rework
Lower operational costs
Limit potentially service impacting issues
Reduce workmanship and quality-related issues
Eliminate the administrative burden
Provide 24/7 support to field resources
Ensure consistency across all projects
Comply with third-party requirements (Landlord, PMI, etc.)
Submit high-quality COP to the customer faster

GET OUR COMPLETE PRICING

We offer flexible service packages that will suit projects of any scope or size.

ONTEL offers a free trial consisting of 1 month for any combination of Closeout Support, Real-Time Quality Assurance, Swift Projects, and Workflow Design. Final COP will be completed without charge as an opportunity for you to test our program and results.